Policies & Info

Policies & Info


Your satisfaction is our priority! If for any reason you are unhappy with the services received from Bar Harbor Shuttle LLC, please contact us at your earliest convenience via email at helen@barharborshuttle.net or by calling 207.479.5911.


A processing fee of $5 will be applied to refunded credit card transactions 

Unfortunately, Bar Harbor Shuttle cannot refund payment if cancelled with less than 7 days notice prior to scheduled day you will use the service, or in the event of a no-show. Reservations cancelled up to 7 days prior to the date of service will receive a full refund minus any non refundable deposit or processing fee .

A  non refundable deposit may be required for your reservation. We will contact you if that is necessary. 

During our peak months (June-Sept) a non refundable deposit may be required

Once you arrive round-trips are non-refundable.


Please be sure to review our cancellation policy prior to booking your reservation.

Information required during the reservation process:

  • Contact information including name, address, home phone,
    cell phone, and email address
  • Airline, flight number, arrival time
  • Bus station arrival time
  • Hotel name


During the reservation process, please  specify your desired pick-up and drop-off locations. We will contact you either by phone or email prior to your date of travel notifying you of the approximate time of departure from your pick-up location. Please be ready and available at the scheduled location at least 15 minutes prior to the departure time. Our shuttle is clearly marked Bar Harbor Shuttle in black lettering.

Bangor locations are:

Bar Harbor locations include most of the hotels/motels in the area, College of the Atlantic, or other locations arranged during the reservation process.

Ellsworth location is Mike’s Groceries on 90 Water Street.

Trenton location is the Hancock County-Bar Harbor Airport.


We will wait as long as possible, but we must stay on schedule to meet the expectations of our customers. We will send an email to you and try to call you before departing. If we cannot wait for you, you will need to contact us once you land and we will do our best to make accommodations for you on the next departure from that location; however, if we are fully booked, you may need to seek alternative transportation or wait until the next available departure.

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